Brandgenie Privacy Policy
Last modified: December 30, 2025
Introduction
Brandgenie values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you use the Brandgenie website, AI tools, mock-up generator, briefing forms, and any related services.
This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988
If you have any questions or concerns, please contact:
hello@brandgenie.com.au
Collection of Information
To provide our AI-powered product search, recommendations, design tools, and quoting services, Brandgenie may collect the following types of information:
Information you provide
- Name, email address, phone number, and business details
- Project briefs, uploaded logos, artwork files, product preferences
- Interactions submitted through forms, chat features, AI assistants, or enquiries
- Order information including delivery details, billing details, and payment preferences
Information collected automatically
- Website usage data, including pages viewed, search activity, and interaction with AI tools
- Device information such as browser type, IP address, and referral source
- Cookies and similar technologies that help optimise your browsing experience
Information from third-party systems
Where applicable, we may receive data from integrated services such as Promodata, Brandengine, or payment gateways solely for the purpose of delivering your requested services.
All information is collected through:
- Website forms
- Email or phone correspondence
- Uploaded files and artwork
- AI interaction logs (non-sensitive and anonymised where possible
Use of Collected Information
Brandgenie collects and uses your personal information for purposes such as:
- Providing AI-powered product recommendations and merchandising insights
- Creating mock-ups, previews, artwork proofs, and automated designs
- Processing orders, quotes, and customer requests
- Improving the accuracy and quality of our AI agents and search system
- Maintaining communication regarding your orders, enquiries, or support needs
- Sending service announcements or updates important to your project
- (Optional) Sending promotional emails or offers — you may unsubscribe at any time
We do not sell, rent, or trade personal information to third parties.
Storage and Security of Information
The security of your personal information is important to us. Brandgenie uses industry-standard safeguards, including:
- SSL encryption for sensitive data transmitted through our website
- Secure servers and controlled system access
- No permanent storage of full credit-card details
- Modern data-protection protocols for information used by our AI systems
If you have questions about security, contact sales@brandgenie.com.au.
Access to and Correction of Information
You may request access to your personal information or ask us to update or correct it at any time.
To do so, email sales@brandgenie.com.au.
If you wish to deactivate your account or request deletion of your information, we will action this promptly unless required by law to retain certain records.
Orders and Payments
When you place an order, we may request:
- Contact details
- Delivery information
- Billing details
- Payment information
This information is used strictly to process your order. Credit-card details, when entered, are securely transmitted to our payment processor and never stored in full by Brandgenie.
If an issue arises with your order, we will use your provided details to contact you.
Communications
Brandgenie may use your information for essential communication such as:
- Order confirmations
- Quote details
- Artwork approvals
- Service notices
- Account updates
You may also receive optional marketing communications such as product ideas, guides, or offers.
You can opt out at any time by clicking “unsubscribe” or emailing sales@brandgenie.com.au.
Third-Party Services
Brandgenie may share your information only with trusted third-party providers essential for operating our service, such as:
- Payment gateways
- Logistics and freight partners
- Promodata and Brandengine integrations
- Cloud hosting providers
- Email and communication services
These partners are required to protect your information and use it only for the purpose provided.
Brandgenie does not share customer details with unrelated third parties, and we do not permit third-party marketing access.
Cookies and Analytics
Brandgenie uses cookies and analytics tools to enhance your browsing experience and improve our AI recommendations.
Cookies may track:
- Website navigation
- Saved preferences
- Functionality for the AI search engine
You may disable cookies in your browser settings, though some features may not function correctly without them.
AI Tools and Data Usage
Brandgenie uses AI systems to provide search recommendations, product ideas, mock-ups, and automated designs.
Any data sent to our AI tools:
- Is used only to generate your requested output
- Is processed securely
- Is not used to train public models or shared outside Brandgenie systems
- May be stored temporarily for quality assurance and service improvement
We do not use your confidential artwork or brand assets for other customers.
Legal Disclosure
We may disclose your personal information if:
- Required by law, court order, or regulatory authority
- Necessary to protect our legal rights, systems, or customers
- Required for fraud prevention or security purposes
Changes to this Privacy Policy
We may update this policy from time to time. Any changes will be posted on our website with an updated “effective date.”.
Material changes may also be communicated via email or on our homepage.
We recommend reviewing this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions about this Privacy Policy or wish to access, update, or remove your information, please contact: sales@brandgenie.com.au.