Frequently Asked Questions

Ask us anything! Discover answers to the top questions about promotional products! Can't find what you're looking for? Reach out, and we'll gladly assist you!

What is Brandgenie?

Brandgenie is an AI-powered branded merchandise platform that helps you find the right products for your business, campaign, event, or team. Instead of scrolling through endless product pages, you simply tell us what you need, and Brandgenie recommends suitable merchandise based on your audience, budget, timing, and goals.

How does Brandgenie work?

Brandgenie starts with your brief. You tell us who the merchandise is for, what it is for, your budget, quantity, and any extra details that matter. From there, Brandgenie uses AI and product data to recommend relevant options that match your needs, helping you move from idea to shortlist much faster.

How is Brandgenie different from a normal merchandise website?

Most promotional product websites rely on manual browsing. Brandgenie is designed to guide you to better choices faster. It helps match products to your purpose, audience, and brand style, rather than leaving you to search through thousands of items on your own.

Who is Brandgenie for?

Brandgenie is for businesses, marketing teams, councils, schools, clubs, charities, event organisers, and employers looking for branded merchandise, uniforms, gifts, onboarding packs, event giveaways, and more. It is ideal whether you know exactly what you want or need help choosing.

What if I don’t know what products I want?

That is exactly what Brandgenie is built for. You do not need to know the product name or category. You can simply describe your goal, your audience, and your budget, and Brandgenie will suggest options that make sense for your brief.

Can Brandgenie recommend products based on my budget?

Yes. Budget is one of the most important parts of a merchandise brief, and Brandgenie uses it to help narrow down suitable options. Whether you need a cost-effective event giveaway or a more premium corporate gift, recommendations can be tailored to your target spend per item.

Can Brandgenie help with different types of merchandise projects?

Yes. Brandgenie can help with a wide range of merchandise needs including trade shows, conferences, staff uniforms, client gifts, new starter packs, campaign merchandise, sportswear, fundraising products, retail merchandise, and branded packs for events or teams.

Can you add my logo to the products?

Yes. Most products on Brandgenie can be customised with your logo, artwork, or branding. The best decoration method will depend on the product and material, and we can help guide you on the most suitable option for print quality, durability, and presentation.

Can I upload my logo or artwork?

Yes. You can provide your logo and artwork as part of the process. If your files are not fully print-ready, we can still review them and help determine what is needed to get your branding ready for production.

Can I see a mock-up before ordering?

Yes. In most cases, artwork approval or visual mock-ups are provided before production begins. This gives you the chance to review logo placement, sizing, and overall presentation before your order moves ahead.

Is there a minimum order quantity?

Many branded merchandise products do have minimum order quantities. This depends on the product type, decoration method, and supplier requirements. Some items are available in lower quantities than others, and Brandgenie can help recommend options that better suit your required quantity.

How Much is Shipping?

Standard shipping and delivery to all metro areas for “Local Products” in Australia is FREE. Offshore products will incur a shipping fee and this will be quoted on a case by case basis. All samples will be charged flat rate shipping fee of $15.

How much does branded merchandise cost?

Pricing varies depending on the product, quantity, branding method, and level of customisation. In general, larger quantities usually reduce the unit price. Brandgenie helps by recommending products that align with your budget, making it easier to compare options that fit both your goals and your spend.

How long does branded merchandise take?

Lead times vary depending on the product and decoration method, but branded merchandise is not usually an instant purchase. Time is needed for sourcing, artwork approval, production, and delivery. If you have a deadline, Brandgenie can help identify products and options that are more suitable for urgent timeframes.

Can Brandgenie help with sustainable merchandise?

Yes. Brandgenie identifies products made from recycled, reusable, longer-lasting, or lower-impact materials. You can filter by these attributes in the side bar. We can also help you choose more useful, keep-worthy merchandise that is more likely to be retained and used, rather than discarded quickly.

Can I still speak to a real person?

Yes. Brandgenie is designed to make merchandise selection faster and smarter, but real support still matters. If you need advice, help refining your brief, or support through quoting, artwork, and ordering, our team is here to assist. Simply click on the Merch Expert chat icon to talk to one of our friendly team.

How long does branded merchandise take?

Lead times vary depending on the product, decoration method, stock availability, and delivery location. As a general guide, most branded merchandise orders take a few weeks from artwork approval to delivery. More customised items or offshore production can take longer, so it is always best to plan ahead where possible. Each product has estimated production times listed and an estimated shipping date (if the order is approved at what is today’s date).

Can you help with urgent orders?

Yes. If you are working to a tight deadline, we can help identify products and decoration methods that are better suited to urgent production. Fast-turnaround options are available on some items, although choices may be more limited than with standard lead times.

Do you offer express production or delivery?

Yes, on selected products. Some items can be produced and delivered faster than standard lead times, depending on stock availability and decoration requirements. Express options may involve additional costs, but they can be a good solution when timing is critical.

How early should I order before my event?

We recommend ordering as early as possible. Ideally, allow at least 6 to 8 weeks before your event so you have more product choice, better pricing flexibility, and enough time for artwork approval and production. For larger or more customised orders, even more time is recommended.

Do you deliver Australia-wide?

Yes. We deliver branded merchandise across Australia, including metro, regional, and remote locations. Delivery timeframes will vary depending on the destination and the type of products ordered.

Can you deliver to multiple locations?

Yes. We can assist with split deliveries to multiple locations where needed. This is especially useful for national teams, multi-site businesses, events, and onboarding programs. Additional freight charges may apply depending on the number of delivery points.

Can you help with bulk distribution or kitting?

Yes. We can help with kitting, packing, and bulk distribution for selected projects. This may include welcome packs, campaign kits, event packs, staff packs, or merchandise bundles prepared for distribution to individuals or multiple sites.

How do I know the products are good quality?

Quality matters, and not all merchandise is equal. We help guide you toward products that are fit for purpose, present well, and offer good value for your budget. Each supplier has a rating for quality, reliability and ESG factors. These ratings are displayed on each product.

Can I order samples before committing to a larger order?

Yes, samples are a great way to check product quality, size, colour, and overall suitability before committing to production. Sample availability and charges will depend on the item. Samples are not available for offshore products or custom made products.

What happens if there is a problem with my order?

If there is an issue with your order, we will work with you to investigate and resolve it. The best outcome will depend on the nature of the problem, but our aim is always to ensure you receive the right product and branding as approved. Report any problems to your assigned Merch Expert.

Do you check artwork before production?

Yes. Artwork is reviewed before production, and an approval process is typically provided so you can confirm the design, branding position, and key details before your order proceeds. This helps reduce errors and gives you confidence before production begins.

Will the colours and branding look the same as the mock-up?

Mock-ups are a visual guide, but final colours and print results can vary slightly depending on the product material, decoration method, screen settings, and production process. We always aim for the closest possible match, but some variation is normal in branded merchandise production. Always check the artwork we submit for approval as this will be a close representation of the finished item. Mock-ups provide a visual indicator of what the product looks like but are not an exact representation of the final product as Ai sometimes makes mistakes.

Do you offer sustainable merchandise options?

Yes. We can help you find products with more sustainable features, including items made from recycled materials, reusable products, natural materials, and merchandise designed for longer-term use. Sustainable options vary by category, but they are available across a wide range of products.

Can you help me reduce waste with better product choices?

Fill out the simple form below. It takes less than 30 Yes. One of the best ways to reduce waste is to choose merchandise people genuinely want, use, and keep. We can help guide you toward more practical, durable, and relevant products so your budget goes further and your merchandise has a longer life. seconds and tells us where to instantly send your exclusive offer codes.

What makes merchandise “keep-worthy”?

Keep-worthy merchandise is useful, durable, and worth holding onto. It is the kind of product people use regularly rather than discard quickly. Items with real everyday value, quality construction, and thoughtful branding are far more likely to create lasting brand visibility than cheap throwaway products.

Can Brandgenie help me choose products that align with our ESG goals?